Frequently Asked Questions¶

Getting Started

General¶

What is Satark AI?¶

Satark AI is a cybersecurity leadership platform that combines compliance management, security findings, AI guidance, and tool integrations in one place. See Why Satark AI for more.

Who can use Satark AI?¶

Organizations with provisioned accounts. Users are assigned roles (Organization Admin, Auditor, etc.) that control which modules they can access.

Is there a mobile app?¶

Satark AI is a web-based platform optimized for desktop browsers.

Account & Access¶

How do I reset my password?¶

Use the "Forgot password" link on the login page, or contact your organization admin.

What roles are available?¶

Role	Typical access
Organization Admin	Full org settings, integrations, findings, dashboard
Auditor	Read-only compliance and audit views
Custom roles	Module permissions defined by your admin

See Roles & Data Groups for details.

Can I belong to multiple organizations?¶

Yes. Use the organization switcher to move between organizations you have access to.

Integrations¶

How long until findings appear after connecting an integration?¶

It depends on the tool. Most integrations sync within minutes to a few hours after the first successful connection. Check Settings → Integrations for sync status.

Which integrations should I connect first?¶

Start with your primary cloud provider (AWS or Azure) and version control (GitHub or GitLab). Add vulnerability scanners (Snyk, Qualys) as needed.

Are my credentials safe?¶

Yes. Integration credentials are stored securely and never exposed in the UI. See Trust & Data Handling.

Findings & Compliance¶

What's the difference between a finding and a remediation?¶

A finding is a specific security issue detected by a connected tool. A remediation is the recommended fix. Common Remediations group fixes that resolve multiple findings at once.

How does gap analysis work?¶

Gap analysis compares your current security posture against your selected compliance frameworks and identifies controls that are not yet satisfied. See Gap Analysis.

AI Assistant¶

What can the AI assistant help with?¶

Policy questions, compliance status, risk guidance, security best practices, and finding explanations — all in the context of your organization.

Can I escalate to a human expert?¶

Yes. Use Expert Requests when the AI cannot fully address your question.

Still have questions?¶

Ask the AI Assistant directly in the platform, or contact your Satark account manager.